On January 3, 2022, the Commission launched a virtual ticket system for SGS Web and all related questions. The all-new Help Desk includes a user-friendly portal where practitioners may submit questions and quickly monitor the status of their inquiries. The portal will prompt visitors to supply Help Desk staff with important details about their inquiries on SGS Web, SGS Web technical concerns, and for assistance with sentencing guidelines, re-sentencing guidelines, or the sentence risk assessment instrument.

SGS Web Help Desk Portal
814.867.1243
Users with restricted or limited web-access, email support@sgshelp.atlassian.net to submit a ticket without visiting the portal.